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Customer Experience Trends 2019:

Building the Organization of the Future

Conversocial Customer Success Story

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In 2018 we teamed up with Conversocial, a provider of social customer service software who were keen to increase engagement with our senior community of customer experience professionals.

We worked with senior executives at Conversocial, to design a questionnaire that would compare how 100 senior customer experience professionals in Europe and North America are using on-demand support to meet an array of objectives.

We then transformed the raw data into a beautiful designed report and distributed it to our network of leaders.

Please fill out the form to access the case study.


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